Tasting Room Lead Associate (Wine Jobs: Wine Retail & Sommelier)

  Cache Creek Vineyards (http://www.cachecreekvineyards.com)

  Clearlake Oaks, California

 

Full Time Lead Tasting Room Associate

 

SUMMARY: Under the direction of the Tasting Room Manager, the Tasting Room Lead will assist in the day-to-day operations of the tasting room and serve as a liaison to the Tasting Room Manager.  This position requires integrity and a passion for excellence in hospitality and customer service.

 

DUTIES AND RESPONSIBILITIES: The following reflects general functions of this position but does not restrict the tasks that may be assigned.

• Communicate Tasting Room issues to the Tasting Room Manager

• Assist Tasting Room Manager with managing the wine club

• Assist in production of all DTC materials

• Responsible for the wine shipments & packaging

• Assist Tasting Room Manager in providing direction and leadership to tasting room staff through effective communication and enforcement of company policies and procedures, and department operations

• Keep up to date on procedures, sales tips, event updates and other related information to aid sales and improve proficiency

• Work with Tasting Room staff to manage the guest experience ensuring successful Tasting Room workflow and operation

• Ensure opening and closing procedures are properly followed

• May assist in Tasting room staff training and education

• May give direction to staff and delegate responsibilities as needed

• May resolve guest concern/complaints using good judgement and professionalism and courtesy.

• Candidate must have a positive attitude and the ability to excel in a fast-paced atmosphere

• Ability to sell our products

• Must have an interest in wine

• Stocking & pricing wine

• Selling wine and wine clubs to meet tasting room sales goals

• May be requested to attend special events outside the winery

• Handle routine transitions and operating a cash register

• Serving and a Telephone reception

• Performs other duties as assigned

 

Knowledge, Skills, and Abilities

 

• Good written and oral communication skills

• Strong attention to detail

• Highly customer service oriented

• Experience in hospitality, and customer service skills

• Experience in tasting room sales or customer service orientated position

• Passion for knowledge of fine wine and willingness to learn more

• Valid Driver’s License

• General knowledge of winemaking preferred

• Able to function without direct supervision

• Able to multi-task

• Computer skills

• Active listening skills

• Self-motivated

• Flexible schedule, able to work weekends, holidays, and late evenings

• Ability to anticipate customer needs and respond appropriately

• Ability to work in a team environment and perform duties and responsibilities in a manner consistent with the companies’ policies

• Ability to stand for long periods of time

• Ability to lift 40+ lbs.

• Must be 21 or over  

 

Salary depends on experience, 35-40 hours per week, plus commission when working the tasting room bar, sick time, vacation & 401k after 1 year of service.

How To Apply

Please email resume & cover letter to: [email protected]

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